Case Study
Dexcom
challenge
English medical jargon made glucose monitoring instructions feel awkward and misunderstood. Medical device translations in place for patients were found to be cold or confusing.
Solution
Localized user manuals with patient-friendly Quebec French, adding relatable copy and simplifying terms with Québecois humor.
Result
50% fewer support calls from Quebec users and one of the highest-rated user manuals in Dexcom’s global markets.
Services
Translation
Copywriting
Proofreading